We live in a global community with people of diverse language backgrounds; and since everyone needs insurance this means policy holders will run the spectrum. Therefore, it is not a stretch to assume as a small business providing customer-interactive services to a regional, national or global insurance company there will be a high probability of... Continue Reading →

With the exponential rise of cell phone photos in the claim industry arises the need to ensure those images are secure. Just like everything that is smartphone connected the vehicle damage images that you - our appraisers - take may be getting stored online in the cloud. Granted, the photos taken as part of a... Continue Reading →

It seems like almost every stream of conversation at some point in the last few years has touched on an environmental issue. The automotive industry is especially known for its impact on the planet. Topics range from the use of recycled materials by parts manufacturers to why buying an electric vehicle is less ‘green’ than... Continue Reading →

We’ve all heard of the big ‘hacks’ where millions of our fellow citizens’ data is spirited away by some unknown cybercriminal to be sold on the notorious Dark Web. These attacks against multi-billion dollar companies are often are caused by some random employee with a simple password or a person trying to get their work... Continue Reading →

For over 4 decades at SCA, a quip our founder still often says is: "We are only as good as our last claim." The statement usually comes after a major (or minor) client complaint where the claims manager threatens to pull their account from SCA to give to another IA provider.   This witty, tongue in... Continue Reading →